Shri Rohit Kumar Singh is an Indian Administrative Service (IAS) officer of the 1989 batch, Rajasthan cadre.

After graduating in Electrical Engineering from Indian Institute of Technology (IIT), Banaras Hindu University (BHU), he completed Masters in Computer Engineering from Clarkson University, New   York,   USA   before   joining   the IAS. Subsequently, he obtained Masters in Public Administration (MPA) from Harvard University, USA. At IIT BHU, he received the Director’s Outstanding Merit Award in 1982 & 1983; and the Distinguished Alumnus Award recently in December 2021. At Harvard University, he was honored as Lucius N. Littaeur Fellow 2004 for outstanding academic performance and commitment to public service.

He has worked extensively and provided leadership at the middle and senior levels in Government of India & in the state of Rajasthan across departments e.g. Consumer Affairs, National Highways, Medical & Health, Home, Information Technology, Finance, Commercial Taxes, Urban Infrastructure Development, Road Transport, Rural Development, Culture and Information & Public Relations. He led the government initiative of reviving Public Private Partnerships (PPP) in National Highways via key policy interventions like the Hybrid Annuity Model through appropriate risk allocation among the public and private partners. He also successfully led the initiative of asset recycling of public funded national highways (Toll Operate Transfer Model) that resulted in one of the largest FDI in the highways sector amounting to USD 1.5 billion, one of the first successful asset monetization in India. As Additional Chief Secretary of the Department of Medical, Health & Family Welfare in Rajasthan, during the first wave of Covid-19 in the year 2020, he developed and deployed the Bhilwara Model of “ruthless containment” to successfully manage the Covid upsurge in the rural and urban hot spots across Rajasthan.

Presently Mr. Singh is Secretary to the Government of India, Department of Consumer Affairs since 31st December, 2021. As Secretary, Consumer Affairs, he facilitated computerization, video conferencing, and e-filing across National, State, and District Consumer Commissions, reducing pendency and achieving a historic balance where disposed cases exceeded filed cases. He has conducted extensive workshops, conferences and field visits to enhance the consumer dispute redressal system; notably, the adoption of mediation, Lok Adalats, and upgraded infrastructure led to a significant reduction in pendency of cases. Notified pending rules under the Consumer Protection Act, 2019, and finalized amendments to e-commerce rules after stakeholder consultations, addressing long-standing issues since 1988. He has undertaken technological upgrades for NCH, enabling a multilingual, omni-channel system with integration into Whatsapp, resulting in a 30% increase in registered complaints. He is exploring the use of AI for faster grievance redressal and developing an ODR platform for efficient pre-litigation resolution through Mediation, Conciliation, and Arbitration.