Global Capability Centers (GCCs) within financial services organizations are at a pivotal inflection point. What were once designed as transaction-focused support units are rapidly evolving into strategic hubs that enable autonomous operations, intelligent decision-making, and enterprise-wide impact.

As global financial institutions navigate increasing regulatory complexity, cost pressures, and the demand for real-time insights, GCCs are emerging as critical drivers of transformation. By combining advanced analytics, intelligent automation, and scalable operating models, GCCs are helping enterprises move from manual, reactive processes to self-orchestrated, insight-led financial operations.

This roundtable will examine how financial services GCCs are redefining their role within the enterprise—shifting from execution to ownership, from efficiency to intelligence, and from support to strategic leadership. Through peer-led discussion, participants will explore the operating models, governance frameworks, and talent strategies required to build future-ready, high-performing GCCs that power the autonomous financial services enterprise.

Discussion Focus Areas

The conversation will explore three core dimensions shaping next-generation GCCs:

1. Operating Model Evolution

• How GCCs are transitioning from cost-centric shared services to intelligent enterprise enablers
• Redefining ownership of finance platforms, data products, and process intelligence
• Centralised vs federated models for autonomy across global finance operations

2. Governance, Risk & Decision Intelligence

• Building governance frameworks that enable autonomy without compromising control
• Embedding risk-by-design, compliance intelligence, and explainability into autonomous finance systems
• The evolving role of GCC leadership in balancing speed, accountability, and regulatory integrity

3. Talent & Capability Readiness

• Shifting from process operators to decision architects and platform owners
• Building future-ready talent across AI, data engineering, finance transformation, and product management
• Leadership and cultural shifts required to sustain high-performing, autonomous GCC ecosystems